Specialized REMS Contact Center

Managing Risk Evaluation and Mitigation Strategies (REMS), with complex requirements such as prescriber certification, patient enrollment, and strict compliance with FDA guidelines, can be challenging for organizations.

Ensuring patient safety while adhering to regulatory requirements often requires a robust and specialized support system.

APCER’s REMS Contact Center is designed to support such complex REMS programs. With a team of 100% healthcare professionals, GAMP-5 validated technology platforms, and 24/7 global coverage, we deliver structured, inspection-ready, and patient-centric solutions across the REMS lifecycle. Our services include prescriber and pharmacy certification, real-time assistance, intake and triage of adverse events (AEs) and product quality complaints (PQCs), REMS dispense authorization, and more.

With a relentless focus on quality, compliance, and transparency, APCER ensures seamless REMS program management while prioritizing patient safety and regulatory compliance.