Medical Information

Together for Reliable Communication

Medical Information

Regional regulatory requirements, privacy laws, diverse languages and the limited availability of trained staff have made it difficult to establish a well-equipped contact center to answer medical inquiries about the medicinal products. Healthcare professionals (HCPs) at APCER understand and appreciate the importance of providing a balanced response within a regulated environment, whether the inquiry comes from a physician, pharmacist, patient, caregiver, or pharmaceutical representative. Our team works closely with our clients so that their customers can make informed choices about their medicinal products.

Together for Accurate and Reliable Medical Information

Our 24×7 medical information contact centers are equipped with state-of-the-art technology which offers customizable, multi-channel and multi-lingual support to biopharmaceutical and medical device companies worldwide. APCER provides you assurance that patients and healthcare professional needs are handled accurately, consistently and with the urgency you expect, and our processes are fully regulatory validated ensuring compliance.

The APCER Advantage

Domain Expertise

Highly experienced teams of industry / medical professionals cross trained in basic PV processes
Fully integrated & GAMP-5 validated technology platforms – IRMS, RingCentral, Chat systems
Experience and expertise in different product types including Drugs, Vaccines, Biologics, Biosimilars, Cell and Gene Therapy products / Advanced Therapy Medicinal Products, Medical Devices, and Combination products

Client Focus

Dedicated and/or shared team models with ability to scale
Fully customizable AE, PQC, QA and Content Management Modules.
Specialized services for full support for REMS programs, patient support programs, post-authorization registries, and compassionate use programs.
Well-established processes for managing requests/inquiries coming from healthcare providers, patients/consumers, sales representatives, and online website submissions

Global Presence

Integrated Response centers’ presence in US, Canada, and India with capability to manage overflows/spikes
Medical Information coverage in 50+ countries and 30+ languages, scalable to 100+ languages
24x7x365 coverage to address different time zones

Quality and Compliance

Extensive experience in supporting successful Regulatory Inspections
ISO accreditations received:
1. ISO 9001:2015
2. ISO 27701:2019
3. ISO 27001:2022
Quality SLAs of 100% for critical fields and >99.6% for non-critical ones, with abandonment rates consistently below 5%.

How can we work together for better health?

Testimonials

I must commend the organizational skill, the professionalism, the clarity, the expertise on subject matter, execution excellence that APCER has exhibited in all my projects where I had collaborated…
Medical Advisor, Medical Affairs
A leading bio-pharma company
My experience with APCER has been excellent. The team was very helpful, knowledgeable, responsive and professional with all the work that was needed.
Global Clinical Leader
A leading pharmaceutical company
APCER demonstrated extreme flexibility accommodating changes, and a number of last-minute changes were implemented quickly and correctly. I also appreciate the flexible communication during my workday, given the time zone differences between the APCER writers and myself.
Associate Submission Medical Writer
A leading bio-pharma company
APCER’s speed, responsiveness and flexibility to meet our safety needs is something we have always valued. APCER has helped harmonize our global pharmacovigilance operations and made us compliant with ever changing regulations.
Medical Director
US-based specialty pharmaceutical company
The audit was carried out professionally and objectively. The scope of the audit was relevant and appropriate, and time efficient. The discussions during the audit were constructive and recommendations where helpful and appropriate. The team members involved in the audit had a positive experience and were made to feel at ease by the auditors.
QPPV and Pharmacovigilance Head
We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.
Senior Director
US-based pharmaceutical company
APCER’s invaluable support with Clinical trial disclosure deadlines helped us in timely submissions of periodic reports.
Head, Clinical Trial Transparency
Top 10 pharmaceutical company with operations in the EU and US
We appreciate APCER for its efficiency in responding to matters that they get even at the eleventh hour. Working with APCER has made compliance a lot easier.
AVP, Pharmacovigilance
US-based pharmaceutical company
We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.
Senior Director
US-based pharmaceutical company

Explore More

How can we work together for better health?

Upload Document (Optional) (Format Supported : PDF, DOC or DOCX | Max File Size : 1 MB)

Please check here to indicate your consent to receive catalogues, service offerings and marketing related emails from APCER Life Sciences.

Please note that by submitting this form, you consent to your personal data being processed in alignment with our Privacy Policy. APCER is committed to ensuring the security and protection of your personal information. Your personal data will be processed for purpose of facilitating your request and may be used for sending you additional marketing and business development-related information about APCER Life Sciences, its affiliates and our services. You can withdraw your consent by writing to us at DPO@apcerls.com.

Together for Reliable Communication