Together for
Medical Information
APCER Life Sciences provides Medical Information services through its Integrated Response Center, available 24 hours per day, 7 days per week. The Integrated Response Center is staffed exclusively with healthcare professionals at all times to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
Whether a medical inquiry, product complaint, or adverse event report is from a physician, pharmacist, patient, caregiver or pharmaceutical representative, every member of APCER’s team understands and appreciates the need for a balanced response within a regulated environment. We work together with you to ensure that anyone who contacts your company is able to make an informed decision regarding the use of your product.
Medical Inquiries
APCER’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
Product Complaints
APCER integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.
Standard Response Letters
APCER develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.
Customized Responses
The APCER team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.
Medical Information Systems
APCER’s solutions include the hosting of industry-leading MedInfo systems or accessing our clients’ systems to integrate with their processes.
Medical Information Websites
APCER extends the reach of the medical information function by building websites for self-service request and delivery of standard responses.
Together, an efficient solution
APCER provides end-to-end medical information, medical writing, and pharmacovigilance services for pharmaceutical, biotechnology, diagnostic, medical device, and consumer products. With in-house, highly skilled healthcare professionals around the globe, APCER customizes a solution to meet your budget and fit your culture.
