APCER Life Sciences provides Medical Information services through its Integrated Response Center, available 24 hours per day, 7 days per week. The Integrated Response Center is staffed exclusively with healthcare professionals at all times to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
Whether a medical inquiry, product complaint, or adverse event report is from a physician, pharmacist, patient, caregiver or pharmaceutical representative, every member of APCER’s team understands and appreciates the need for a balanced response within a regulated environment. We work together with you to ensure that anyone who contacts your company is able to make an informed decision regarding the use of your product.
APCER’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
APCER integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.
APCER develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.
The APCER team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.
APCER’s solutions include the hosting of industry-leading MedInfo systems or accessing our clients’ systems to integrate with their processes.
APCER extends the reach of the medical information function by building websites for self-service request and delivery of standard responses.
APCER provides end-to-end medical information, medical writing, and pharmacovigilance services for pharmaceutical, biotechnology, diagnostic, medical device, and consumer products. With in-house, highly skilled healthcare professionals around the globe, APCER customizes a solution to meet your budget and fit your culture.
APCER’s speed, responsiveness and flexibility to meet our safety needs is something we have always valued. APCER has helped harmonize our global pharmacovigilance operations and made us compliant with ever changing regulations.
The audit was carried out professionally and objectively. The scope of the audit was relevant and appropriate, and time efficient. The discussions during the audit were constructive and recommendations where helpful and appropriate. The team members involved in the audit had a positive experience and were made to feel at ease by the auditors.
We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.
APCER’s invaluable support with Clinical trial disclosure deadlines helped us in timely submissions of periodic reports.
We appreciate APCER for its efficiency in responding to matters that they get even at the eleventh hour. Working with APCER has made compliance a lot easier.
We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.