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December 2, 2020

Together for
Reliable Communication

Medical Information

APCER Life Sciences provides Medical Information services through its Integrated Response Center, available 24 hours per day, 7 days per week. The Integrated Response Center is staffed exclusively with healthcare professionals at all times to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.

Whether a medical inquiry, product complaint, or adverse event report is from a physician, pharmacist, patient, caregiver or pharmaceutical representative, every member of APCER’s team understands and appreciates the need for a balanced response within a regulated environment. We work together with you to ensure that anyone who contacts your company is able to make an informed decision regarding the use of your product.

Medical Inquiries

APCER’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.

Product Complaints

APCER integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.

Standard Response Letters

APCER develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.

Customized Responses

The APCER team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.

Medical Information Systems

APCER’s solutions include the hosting of industry-leading MedInfo systems or accessing our clients’ systems to integrate with their processes.

Medical Information Websites

APCER extends the reach of the medical information function by building websites for self-service request and delivery of standard responses.

Together, an efficient solution

APCER provides end-to-end medical information, medical writing, and pharmacovigilance services for pharmaceutical, biotechnology, diagnostic, medical device, and consumer products. With in-house, highly skilled healthcare professionals around the globe, APCER customizes a solution to meet your budget and fit your culture.

Download the Medical Information Brochure
FAQS ABOUT MEDICAL INFORMATION

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Testimonials

  • Medical Director
    APCER’s speed, responsiveness and flexibility to meet our safety needs is something we have always valued. APCER has helped harmonize our global pharmacovigilance operations and made us compliant with ever changing regulations.
    Medical Director
    US-based specialty pharmaceutical company
  • QPPV and Pharmacovigilance Head
    The audit was carried out professionally and objectively. The scope of the audit was relevant and appropriate, and time efficient. The discussions during the audit were constructive and recommendations where helpful and appropriate. The team members involved in the audit had a positive experience and were made to feel at ease by the auditors.
    QPPV and Pharmacovigilance Head
  • Senior Director
    We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.
    Senior Director
    US-based pharmaceutical company
  • Head, Clinical Trial Transparency
    APCER’s invaluable support with Clinical trial disclosure deadlines helped us in timely submissions of periodic reports.
    Head, Clinical Trial Transparency
    Top 10 pharmaceutical company with operations in the EU and US
  • AVP, Pharmacovigilance
    We appreciate APCER for its efficiency in responding to matters that they get even at the eleventh hour. Working with APCER has made compliance a lot easier.
    AVP, Pharmacovigilance
    US-based pharmaceutical company
  • Senior Director
    We are thankful to team APCER for bringing in strong practices & helping inspection readiness in our pharmacovigilance framework which led to successful FDA audits.
    Senior Director
    US-based pharmaceutical company

How can we work together for better health?

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    APCER Life Sciences is committed to improving health in partnership with its clients. We bring together safety, medical, regulatory and technology resources to ensure that patients receive the safest, most effective therapies possible.

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