APCER’s Integrated Response Center is staffed with healthcare professionals to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.
APCER integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.
Standard Response Letters
APCER develops and delivers standard responses, including FAQs and answers, and forwards standard response letters as appropriate.
The APCER team is medically qualified to perform literature surveillance and develop customized, compliant responses to medical inquiries from health care professionals.
Medical Information Systems
APCER’s solutions include the hosting of industry-leading MedInfo systems or accessing our clients’ systems to integrate with their processes .
Adverse Event Intake
Every APCER MI Specialist is cross-trained on safety, ensuring all AEs are identified and captured in the first call, accurately and completely.